Divergent Dental Knowledge Base

Here's what your Morning Huddle typically looks like.

Morning Huddle Key Practice Metrics

This Practice Metrics section summarizes a handful of key metrics that are useful for the whole practice to be aware of. They are grouped into the following date ranges (rows): Previous business day, Current day, Current week, Current month, and Current Year. This gives the entire team a sense of how successful the practice is, from a business point-of-view.

There are eight columns of of data to observe. Let's delve into those metrics:

Net - The amount produced for completed procedures after write-offs and/or adjustments. This is your Net Production. Remember, Divergent Dental always accounts for adjustments and write-offs on the procedure date, not the payment date. Basically this is your expected income. In short, this is the amount you should be expecting to collect from a combination of all patient and insurance payments with the appropriate adjustments.

Total -This is the total of the NET production PLUS the amount still on the appointment-book yet to be completed. This is basically what you're expecting to make tomorrow, this week, this month, and this year. If you look at today's date, for example, the NET should say $0, but the TOTAL should read what today's scheduled NET production is. This number should match the sum of the providers column on the upper left corner if you add them all together.

Income - This is all total payments posted to the practice for the appropriate time period; patient portion, insurance payments, with all adjustments made. Often this is termed as Collections.

$TP - The total fees for any newly treatment planned procedures added to a patient’s chart for the corresponding time period. This could be regarded as future production to be had. Once it's scheduled, it will appear as part of this week, month, or year's Total. This number also excludes most codes that involve hygiene or diagnostic procedures.

CaseFees- The percentage of fees from the newly treatment planned procedures ($TP) that have been completed or are attached to a scheduled appointment. Basically, how much of the $TP was actually scheduled on the books. This number also excludes most codes that involve hygiene or diagnostic procedures.

CasePats - This metric is the percentage of patients who were seen who had at least one newly treatment planned procedure and have either scheduled at least one procedure on a future appointment or have completed at least one procedure.
For example: if ten patients during the current week have had newly treatment planned procedures added, two of those patients completed at least one procedure the same day and five others scheduled an appointment in the future to complete at least one procedure, that would result in a 70% case acceptance percentage.

ReAppt (Reappointment Percentage) - This is the percentage of patients who were seen who have another appointment scheduled or completed on a future date after their first date. This metric does not differentiate between Hygiene and Doctor appointments.
For example, in the current year you might see a patient in January, who came back for another appointment in February, but does not have another appointment scheduled in the future. This one patient’s reappointment percentage in January was 100%, in February was 0%, and a total of 50%. This counts ALL patients seen, not just recall patients.

New Patients - A patient is counted as a new patient on the first date that they have a completed appointment. The new patient number will not show on the current day they are scheduled.
For example: if you have 4 NPs on November 1st you will not see that counted in the quick stats report until November 2nd if all 4 NPs completed their appointment. If one didn't show up and or didn't have a completed appointment, they will also not show up on the report.

This top left section summarizes the scheduled NET production for the day sorted by each provider. These metrics factor in any PPO write-offs that may apply or adjustments that have already been posted for the day. The order is determined by how your providers are ordered in your practice management software (PMS). We have removed all space constraints in this window with our most recent update. The list will populate downwards until all providers are listed.

This section shows each appointment with more detailed information. It's organized by Operatory, then chronologically. There are nine columns of data for each appointment:

OpTime - Operatory abbreviation and scheduled appointment start time. Order is determined by your operatory setup in your practice management software.

NP - Determined by the appointment being marked as a new patient in your practice management software.

Patient - Last and first name of the patient in the schedule.

DOB - Date of birth of patient.

Age - Current Age of the patient.

TodaysProcs - All the procedures scheduled for today's appointment. Note: Abbreviation of scheduled procedures may be truncated.

UnschedProcs - Count of unscheduled procedures and their total fees. The number in (x) is the number of unscheduled treatment planned procedures. The dollar amount is the total of unscheduled treatment in their treatment plan. These are limited to only treatment procedures, hygiene procedures will not show up on this list (ie D1110, D1351, etc). The idea here being another check-point to find treatment to schedule to add to production in the near future or perhaps same day if time allows.

FamBal - Family account balance that is 30+ days old, positive or negative.

Misc - There are a few items that could show in this Miscellaneous column:
RecDue - If the patient is scheduled for a non-hygiene appointment and is due for a prophy or perio recall it will be displayed here. This allows the team to schedule that hygiene appointment and get them on the books for a future appointment.
NoEmail, NoCell - Indicates the patient is missing either an email or cell phone from their contact information section.

1. If the patient’s birthday is within a week of the appointment date then the entire row will be in bold. Remembering to say “Happy Birthday” to a patient is an easy way to increase patient satisfaction and long-term retention. Building relationships is important.
2. If there are no procedures attached to an appointment then the TodaysProcs column will highlight yellow to indicate that at least one procedure should be added to the appointment.