Reappointment Rate is measuring whether or not any given patient is scheduled for a return visit. We look at all the patients scheduled for the day, the week, or month, and calculate the rate that they are reappointed to have another appointment with any active provider in your practice. This is not a hygiene recall rate, but rather, a measure of the practice scheduling patients for subsequent and return visits.

Attrition is measuring any patient that has not had any appointment for 18 months. When it's 18 months from their last appointment, we put them on the Attrition list, which is provided monthly, along with the Monthly KPI report.

We define Net Production as the production you're intending to collect on at some point in the future. All of the write-offs, discounts, adjustments are always considered on the Procedure Date. This is an important point, as most software considers the adjustments on the Payment Date. This could cause a sense of 'inflated' production and deflated collections down the line. We want to provide you with a single version of the truth, and that is why we calculate Net production the way we do. It's the closest calculation we can provide that provides the truest version of your production and intended income.

This is the total dollars in newly planned treatment for a given time-period. Typically, this breaks down into daily, weekly, and monthly totals as seen on your Morning Huddle and Daily Dashboard Reports. This metric is the dollar amount total of any newly entered treatment for the given time frame.

This metric is the percentage of fees of the newly planned treatment that was actually scheduled. Think of it as the newly planned treatment that was scheduled. For example, if you presented $1000 in new treatment yesterday, and your CaseFees metric is 50%, that means you scheduled $500 of the $1000 you presented.

This is referred to as Patient Acceptance. This metric is the percentage of patients that had new treatment presented that actually scheduled, at minimum, one newly planned procedure code. This is the percentage of patients that scheduled their newly planned treatment. For example, if you had planned treatment for 10 patients yesterday, and your CasePats metric is 80%, that means that 8 of those 10 patients scheduled at least one of their newly planned treatment procedures.